The analysis steps
Firstly, the analyst carries out an analysis of the existing situation, elicits your needs on the requested issues and studies possible underlying causes with you. Then, it analyses the information collected, possibly modelling your business processes, with a view to establish the required specification, a strategic roadmap, to ease search and evaluation of the best IT solutions to meet your requirements. The golden rule here is that anything that is not written down will does not exist and will be forgotten or create problems later. Finally, the business analyst supports you in the implementation and customisation of the developed or purchased solution.